Email has an enormous potential for promoting good team communication. But, used improperly or inconsistently, email can complicate communication. For good communication using email, you need to follow some ground rules whether you are working on a short-term project or on a long-standing team. Use the tips in Email Basics to help your team set up some protocols on how to use email most effectively.

This soft-covered, booklet provides 130 tried and true, practical email ground rules, as well as lists of commonly used acronyms and emoticons.